See what others are saying about us.


This review is about both the collision center and the service center. I took my beloved 2017 Focus ST here after getting rear ended pretty badly. While it was with the shop, I figured I'd have some warranty work looked at, which was performed by the service center. Firstly, these guys have a totally free courtesy car program for collisions and warranty work, which I absolutely love. 100 miles per day, bring it back with a full tank of gas, $0/day. Secondly, the collision center does a really great job. My rear end looks like new. It actually came back looking better than it went in, which I was thrilled with. Further, they hand wash the interior and exterior before returning it to you. Also fabulous. The service center took care of all of my needed repairs quickly, professionally, and with obscenely high quality. My car now feels better than it went in feeling. Will I be going back? Absolutely.

        Jackson - Southfield

My entire experience with Bill Brown was great. I was having a hard time finding a fusion hybrid and I was looking online and saw that they had one in stock. I submitted an email inquiry on a Saturday and was called less than 10 minutes later to set up an appointment for the next Monday. When I got to the dealer, the original salesman I was supposed to meet with was busy so he had me meet with Frank Succurro. Frank was great! The car I was looking at was already sold so he checked around at other dealers for me. He called me the next morning with a car. Within 2 days I had traded in my old lease and am very happy with my current car! Frank constantly kept me in the loop and was friendly and knowledgeable. This has been by far the fastest and easiest car leasing experience I have ever had.

        Jessica - Canton

Blown away by our experience here! This was mine and my husband's first time leasing cars and Chris Soutar was such a wealth of knowledge. He was patient with us as we figured out what we wanted and provided great advice every step of the way. The whole process was so easy!

        Holly - Canton

I bought a 2017 Fiesta last Thursday at Bill Brown Ford, and as a first time new car buyer, I couldn't have been more happy with my experience. Stan Damer helped me with the best possible deal I could've received, making my payments on the new car incredibly affordable for my income. Thanks again to Bill Brown Ford for being excellent!!!

        Matthew - Harrison Twp

Bill Brown Ford employees are hands down the best and nicest people I have ever had the pleasure of dealing with. My salesman - Kevin D'arcy is kind, comforting and knowledgeable in every area of the car buying and servicing experience.

        Rob - Allen Park

Bought a used SUV from here. My sales person was Matt G. and he was a pleasure to work with.. when I called on a different vehicle on a Monday, it had sold the previous Saturday. Matt checked the lot and found a similar vehicle that had just come in on trade that had the features I wanted. The car needed to be inspected, serviced and detailed, so I had to wait until the end of the week to pick it up. I asked if it could be ready sooner, but Bill Brown Ford is meticulous in their vehicle service and detailing, so I had to wait, BUT, Matt generously offered me a (free) loaner to use! I did not expect that! I was really blown away by Matt's care and concern about my lack of transportation and having to share a vehicle with my spouse and juggle work, appointmentss and life around one family car. My dad had bought and leased cars through Bill Brown Ford for over 20 years and always raved about their customer service. Now, I too, can vouch for this dealership. THANK YOU MATT GRIEBAULT!!!!!!!!!

        Julie - Tecumseh, MI

Extensive front end repairs were completed timely and satisfactory. Write-up technician was very knowledgeable and informative about the work being done. All the work was explained in detail with the cost associated with it. Will return to Bill Brown when I need service again. 

        Francis - Farmington Hills

I go where people take care of me. Bill Brown has done that for me and will continue to go

        Hector - Westland

Top notch customer service! Dan Freeman worked really hard to meet my endless requests on finding a new Ford Edge with all the features we wanted.

        Steve - West Bloomfield

Frank Succurro was an amazing sales rep! I have no complaints! From the time walked in till the time we left we were taken care of! Great work Bill Brown Ford and especially to Frank for your kindness, compassion, and hard work! #ownerofanewflex

        Heather - Allen Park

Martin Duda took great care of my issue with 2017 Escape .Got a loaner and was always informed of all progress on car until the issue was fixed. ..Great job Bill Brown Ford

        Joe - Canton

Bill Brown Ford was fantastic! I purchased a new tire from them due to "Pot Hole" damage. Prior I went to a large tire store first and was told I needed a new rim as well as a tire. I got a second opinion from Bill Brown Ford's Quick Lane Service said the tire damage was apparent (torn sidewall), but the rim was perfect! They saved me Hundred's of $$$ & they price matched the tire and charged me less than if I went to the other name brand tire store! I highly recommend Bill Brown Ford for any repairs or purchases to everyone! They are fair and in your best interest!

        Cecil - Detroit

The service was great they got the car done just as they said they would and also the shuttle service was great they were prompt took me to work on time pick me up on time shuttle drivers are real nice guys! Thank you!

        Michael - Redford

If i can sum up my last visit in two words. It would be honesty and integrity. Each time i've impressed by the service provided. Always giving me an honest opinion and making me feel like a valued customer. Thank you, yours trully a loyal patron.

        Dennis - Canton


Dealership Service Department did a good job performing the 30K maintenance and two recall issues. Vehicle was ready when promised and the entire staff was friendly and accommodating.

        John - Canton

Easy purchase. The sales guy was very cordial. He brought the cars into the garage for us to review and then let us drive them by ourselves. No pressure.

          Jim  -  Northville

My car was sideswiped and required some extensive body work. The Bill Brown Ford body shop did a great job and were so easy to work with. They worked directly with my insurance company and made everything painless for me. Their work was high quality and they even detailed the inside of the car before returning it to me.

        Kimberly  -  Plymouth, MI

Very friendly staff and very accommodating. They always fit me in when needed!

        Renee  -  Highland, MI

Our car had a re-call and i called you up to set up an appointment, the person said someone would be back with me soon. Martin called me to let me know what was going on with the situation, he told me as soon as the parts come in for the job, he would call me back and get me in. He called a couple of times to let me know what was going on,that was very cool cause that never happened at your dealership before,i was the one calling to see what was going on,then the last call he made to me, was for me to come in and get my loaner and the car will be fixed. All done, Thanks to Martin, great job! ( the other people that i dealt with were courteous also).

        Danny  -  Livonia, MI

From the first phone call.. Diane, to Joe, another gal (regarding a back order on the doors for the EDGE) I spoke with regarding my Edge, to the guy that brought me my keys and many others... the TEAMWORK & PROFESSIONALLISM, not to mention the little things like a clean car inside and out that made my experience just PERFECT! Thanks to The entire collision team at Bill Brown FORD!!

        Linda  -  Redford, MI

I have interacted with Bill Brown since 1997; buying cars, seeking service from the service department and using quick lanes. I have been very satisfied with the representative and service .

        Carolynn  -  Southfield, MI

Previous Years

When my wife and I arrived for our appointment, our sales associate had a model of each of the two vehicles we had discussed available for us to test drive.  As a result, we were able to get into the discussion of model, options, colors and pricing without wasting a lot of time.  We were very satisfied with our experience.

        Richard  -  Farmington Hills, MI

Marty was incredible in working with me to order my vehicle.  He was patient with my indecisiveness and let me have plenty of alone time with the different vehicles allowing me to make my own judgement.  Throughout the entire process, he always treated me like a real person rather than just another customer, and made an effort to connect with me personally.  

        Ross  -  Westland, MI

My entire sales experience was amazing from start to finish!  Rick Williams, my salesman, is very knowledgeable and listened to all of my concerns and always responded quickly to all of my questions.

        Jennifer  -  Farmington Hills, MI

There are a lot of really good vehicles out there, but I purchased a Ford because of my salesperson, John Desormeau.  I've been working with John for the last 16 years and he has always taken care of me with my sales and services needs, and has always fully explained the new and sometimes complicated new features.  John has become a trusted friend, and I know he is giving me the best deal he can.  As long as I live in the area, I will always return to Bill Brown Ford and purchase my vehicles from John.

        James  -  Novi, MI

Our sales person, Rick Williams, was beyond outstanding!  He worked with us and allowed helped us decide which vehicle was best for our needs.  He was extremely patient, very cooperative and supported us more than anyone could imagine.  Rick has been our family sales person for years and was there for us whenever we called.  I would recommend Rick and Bill Brown Ford to all of my family and friends!

        Leo  -  Livonia, MI

My sales person, Ryan, had all of the paperwork printed out and ready for me to sign when I arrived to pick up my new lease vehicle.  This greatly streamlined the process and reduced my time at the dealership.  Much appreciated!

        James  -  Livonia, MI

Tom Urick was very helpful in finding the particular vehicle that I was looking for.  Tom found one that, at the time, was in transit to the dealer and immediately tagged it for me so I could have it when it arrived at Bill Brown Ford.  We had previously been to another Ford Dealership who wasn't willing to go out of their way to be so helpful.  I will definitely return to Bill Brown Ford in the future because of Tom's helpfulness!

        Mary  -  Plymouth, MI

Our visits to Bill Brown Ford were very pleasant and helpful in making our decision to do business with the dealership.  Our salesman was very easy to talk to and made us well informed in all areas.  Additionally, my previous visits were service related and that was one of the main reasons we picked Bill Brown Ford.

        Tod  -  Livonia, MI

Dan Freeman was incredibly helpful in putting us into the right car at the right price.  He is very friendly and well organized.  All of our paperwork was ready for us to sign when we went to pickup the car.  We've already sent our neighbor to Dan at Bill Brown Ford!

        Gertrude  -  Livonia, MI

I feel that our sales person, Laurie Knutson, is the perfect car sales person.  She knows what I want and works hard to find the car that fits my needs and doesn't offer any compromises.  Laurie went through all of the options and controls of my new Edge and she even setup my wife's phone along with mine in SYNC.  There are many dealerships that can provide great sales and service, but there is only one that has Laurie Knutson, and I'll be sure to buy or lease my next vehicle from her.

        Doran  -  South Lyon, MI

Ralph Viau did an amazing job welcoming my family and I to the dealership.  His professionalism and personal touch truly made the difference.  Ralph listened to our needs, let us test drive everything we were considering and helped us to make the right decision for our family.  I have more respect for the Bill Brown Ford dealership after my experience with Ralph!

        Marc  -  South Lyon, MI

Overall, this was a very stress free buying experience.  While it helped I knew exactly what I wanted, the dealer's willingness to get the keys in my hand the same afternoon that I walked in was appreciated.  I had to head out of town right after, so Tony was great with making sure everything happened that afternoon so I didn't have to change my plans or come back later the following week.

        Heath  -  Pinckney, MI

The lease of my new Fusion was a very last minute and unplanned occurrence.  When I returned from a trip and read my email which indicated that I was eligible for an early lease turn in of my current Fusion, but ended on that day, I called my sales representative to see if she could find a Fusion with the accessories I would like.  She quickly returned my call indicating she had one she through I would like.  I've had the same sales person for many years and had confidence in her decision that she had a Fusion I would like.  I proceeded to the dealership and checked out the car and determined she was correct--I loved the car.  She then had the paperwork drawn up and I drove away with my new Fusion!

        Barbara  -  Farmington Hills, MI

I love the no pressure sales team!  I've walked out of a lot of dealers because of their "go to the back room to make a deal" system.  Bill Brown Ford doesn't do that.  They understand what kind of buyer I am and it is much appreciated.

        Glynn  -  Northville, MI

My sales person, Bill Beam, is the best!  He knows exactly what I'm looking for and has everything ready for a smooth transaction of turning my lease vehicle and picking up my new one.  Several family members have also been working with Bill for many years.

        Catherine  -  Redford, MI

From start to finish everything went perfectly.  I told them exactly what I wanted and they delivered, better than expected too.  My sales representative, Keith Jewell, was excellent.  He demonstrated that he understood my needs completely.

        Steve  -  Taylor, MI

We have purchased our vehicles from Bill Brown Ford for years--Don Ausman before and now David Ausman.  Both treated us like valued clients and family.  Dave always stays in contact and seems to know just what we are looking for.  We continue to recommend David to all of our friends and family.

        Yvonne  -  Redford, MI

Information given to us by Tony Juncaj with regards to my purchase made my decision to choose the vehicle effortless.  The entire staff is fast and efficient, and having visited three dealerships prior to Bill Brown Ford, no one came close in any way to the experience I had.  I'll definitely return to Bill Brown Ford in the future!

        Sofia  -  Plymouth, MI

While up north I called my sales person, Ralph Viau, to discuss my lease end options and told him that I wanted a vehicle just like what I had been driving, and provided a couple of color preferences.  When I returned home all I had to do was sign the paperwork.

        Brenda  -  Livonia, MI

My sales person, Gilbert Harrison, is very professional and a pleasure to deal with.  Gilbert makes you feel extremely comfortable during the whole process.

        William  -  Northville, MI

My experiences at Bill Brown Ford have always been excellent, and this is due in part to the efforts and work performed by Luke Altomare.  He is fantastic working with me on my wants and needs for a new vehicle while never putting any pressure or traditional sales tactics on me.  This is why I will always return to Bill Brown Ford.

        Michael  -  Westland, MI

First time dealing with Al Lindsay.  I've been buying cars from Bill Brown Ford for over 30 years from Larry Smith, and when Larry retired he recommended Al.  This was the first vehicle I've bought since Larry retired and now I know exactly why Larry recommended him.  Working with Al was just as easy as working with Larry for all of those years.

        Michael  -  Canton, MI

I went into Bill Brown Ford on a Friday afternoon to meet with my sales representative, Laurie Knutson.  Within a couple of hours I left with a brand new 2016 Ford Explorer, which I absolutely love.  Working with Laurie is always a pleasure.  I tell her what I am looking for and she finds me exactly what I want.

        Janet  -  Westland, MI

I was very impressed with the attentiveness of the two sales associates I dealt with.  Laurie was able to get us started but was going on vacation.  When I went back to purchase the vehicle, Rudy took over and he couldn't do enough for us.  Rudy drove us around and explained all of the different features and set everything up.  Great experience!

        William  -  Livonia, MI

Our sales person was extremely patient as we compared and drove the vehicles we were interested in.  He was also very informative when questioned about the differences in the vehicles.  We were able to make a decision based on helpful information we received.

        Gary  -  Northville, MI

Bill Brown Ford has always had a great selection of vehicles to choose from and the sales process is always no-hassle and our sales person , Gilbert, has shown continually shown that he is someone we can completely trust and recommend to friends and family.

        Michael  -  Canton, MI

Rick Vaughn has been my sales person for over 15 years and has always been outstanding.  I have sent many friends and family to purchase or lease from Rick and they have all had the same positive experience.

        Robert  -  Canton, MI

My sales person, Mike Gentry, was an exceptional gentleman.  When I finished my transaction I felt that I had made a new friend.  The particular vehicle I wanted was quite popular and they went out of their way to find my new vehicle through a dealer trade and many hours of searching.  

        Harland  -  Redford, MI

Rick Williams called me about a lease pull ahead program with rebates to ensure I was given the best deal possible on a new vehicle.  If another dealership had called me, I wouldn't have been so eager to consider the offer.  I trust completely trust Rick Williams and Bill Brown Ford to look after my needs.

        Sharon  -  Livonia, MI

Our sales person, David Ausman, really takes the time to help us.  We have bought and leased at least a dozen vehicles from him over the last 25 years.  We trust him to help us find just the right vehicle for our family and wouldn't go anywhere else.

        Kevin  -  Plymouth, MI

Tom Urick, our sales person, was outstanding!  He made the transaction very simple and was very straightforward.  Tom ensured that we received the vehicle we wanted and made sure we received every incentive we qualified for.  No gimmicks or hidden costs at Bill Brown Ford.

        Bruce  -  Plymouth, MI

My sales person, Chris Miller, made the entire process extremely easy.  I've never had an experience quite like this in all of the years I have been purchasing and leasing vehicles until I met Chris Miller at Bill Brown Ford.

        Linda  -  Grosse Pointe Park, MI

Rick Vaughn, my sales associate, truly cares about his customers being happy and satisfied with his service.  I would recommend him to anyone who is interested in getting a new vehicle.  Rick did an awesome job!

        Rosemary  -  Livonia, MI

Rick Williams is an excellent salesperson.  Zero pressure, no tricks.  You guys didn't even run my credit until a vehicle was chosen and driven, showing a level of customer relations and trust that most dealerships do not.  This was my 4th car buying experience, my first with Ford, and I can honestly say your level of service, ease of communication and respectability is second to none.  Thank you for the great experience and a vehicle with unbelievable value.

        James  -  Livonia, MI

This was the best car shopping experience I have had in quite some time.  When we went to Bill Brown Ford that day, I was only on a fact finding mission.  Little did I know that I would be driving away in my new vehicle later that day.  The salesman, Jeff Muntean, gave me a lot of ideas that I had not considered.  He is very knowledgeable on the entire product line and offers available to me.  I am a Ford retiree and come from a family where almost everyone worked for Ford.  Getting a new vehicle has always been an exciting event in our family.  I have been driving Mercury and Lincoln vehicles for the past several years and haven't been as happy with them as I once was.  My husband had noticed that I did not have the same spark and excitement that I always had when choosing a new vehicle.  As a result, he encouraged me to look at the Ford product line.  This was a great decision!  Thanks to Jeff Muntean, he brought that spark back into my new car buying experience.  I can not say enough good things about the salesman, the dealership and my new Taurus SHO!

        Kathleen  -  Canton, MI

I've been buying from Bill Brown Ford for almost 20 years and have always had a positive experience with my sales person, Luke Altomare.  My family has been buying there since the early 1990's and we have always been happy with Luke.

        Rory  -  Plymouth, MI

Bob Griffin at Bill Brown Ford is by far the best customer service representative I have ever worked with.  I would not trust anyone else with my family's automotive needs.  I know that I will be completely satisfied whenever I have to work with him.

        Darin  -  Macomb, MI

Our sales rep, Mike Gentry, was great!  He even kept the doors open late for us on a holiday weekend so we could take home our new Flex the same day.  Mike is the reason we will be returning to Bill Brown Ford.

        Mohammad  -  Canton, MI

My salesperson, Chris Miller, was very helpful and attentive, and ensured that I was kept informed of what was happening during every step of the ordering and delivery process.

        Armin  -  Livonia, MI

Chris Miller is an excellent salesman with the utmost integrity.  It's not just about the sales or his next commission, he truly takes the time to make sure the customer is completely satisfied and that is not something that happens frequently in today's market.  Kudos to Bill Brown Ford and thank you to Chris Miller for another excellent car buying experience!

        Joshua  -  Canton, MI

I have been dealing with Chuck Champe at Bill Brown Ford since about 1990, and Chuck is always very easy going with no pressure to buy. Anyone that I have sent to see Chuck have always been very satisfied and have continued to use Chuck for their new car purchases.

        Douglas  -  Livonia, MI

As I have come to expect, Rudy Cardenas was very professional in his sales approach and the way he offered products that meet my needs and most importantly that meet my financial requirements.  This is my second car from Rudy and I am sure another is in my future from Bill Brown Ford.

        Harry  -  Redford, MI

Keith Jewell, my sales person, went into great detail showing us the functions of our new vehicle.  I was really happy about that since these vehicles can be so complex any more.  Keith told us not to hesitate to call if we had any questions.  I called one time with a question and Keith gladly answered and once again told me not to hesitate to call if I had anymore questions.  We are very pleased with our experience!

        John  -  Livonia, MI

John DesOrmeau was a great help in the selection of the best vehicle for me and advised about extra mileage purchase options, as well as, all of the options available on our vehicle.  I've leased vehicles through John several times in the past and trust his input implicitly.  Thanks John!

        Patricia  -  Lathrup Village, MI

I feel like I can trust our sales person, Bob Griffin, and I can not remember having that feeling about any other sales person.  There have been many, and I mean many unpleasant experiences with other sales people, especially being a female customer.  The Bill Brown dealership experience has been positive from the initial contact.  I appreciate being treated with courtesy and respect and place a high priority on trust and honesty.  Bill Brown Ford projects the image that they actually want to provide a good sales experience and customer care.  I do recommend Bill Brown Ford and Bob Griffin to anyone in the market for a vehicle.

        Judith  -  Farmington Hills, MI

My sales person, Rick Williams, has been our family's sales person since 2000.  When ordering, he informed me of all of the new features on the 2015 Ford Edge, and kept me informed about the status of my vehicle order.  When the vehicle arrived at the dealership he arranged for delivery the following day.  The delivery was timely and went very smooth.  Rick Williams is an excellent sales person, and I have referred my friends who wish to purchase or lease a new Ford to him.  Those who have followed my advice have all gone back to Rick when purchasing or leasing another vehicle.

        Harry  -  Dearborn Heights, MI

I had reached out to Dan Freeman to inquire about an early lease turn in and he went out of his way to provide me with my options via email.  When I went in to pick up my new lease, he had all of the documents ready to sign and had me off in my new vehicle in about 30 minutes.

        Jessica  -  Canton, MI

Al Lindsay is the best!  He was very helpful in suggesting the best financing that I needed and he had my car ready when I came in to pick it up.  Al is very knowledgeable about all of the features on my vehicle and went over everything so that I had a good understanding of its operation.  I would recommend him to anyone thinking to buy a new vehicle.

        Joann  -  Detroit, MI

I have been leasing vehicles through Ford since 2008 and moved over to Bill Brown Ford because we really trust our salesman, Jeff Muntean.  We followed him to Bill Brown from another dealership that we weren't to thrilled with so I am really happy that he switched dealerships.  My family has leased and bought from Bill Brown Ford since 1985 so I knew they were honest and really cared about their clients.

        Lora  -  Taylor, MI

This was the best new car purchase I have ever had.  My salesperson, John Ballarin, was the most attentive and courteous salesperson I have ever dealt with.  John made the whole experience pleasant and expedient from the first phone call through to when I drove off the lot.  I'm definitely recommending John Ballarin and Bill Brown Ford to everyone I talk to regarding buying or leasing a new vehicle.

        John  -  Dearborn Heights, MI

This is one of several Ford vehicles purchased at Bill Brown Ford through Tony Juncaj.  Tony's professionalism, knowledge and hands on assistance in every step of the vehicle selection process has kept my family and I coming back to Bill Brown Ford for the last 30 years.  I live in Romeo, Michigan which is roughly a 90 minute drive from the dealership and I passed several Ford dealerships along the way, but Tony keeps me coming back!

        Luke  -  Romeo, MI

When the vehicle we wanted was not available at Bill Brown Ford, our sales person, Dave Ausman, found the exact vehicle the next day and brought it to Bill Brown for us.  We have been dealing with Dave for over 20 years and can always expect and receive superior service.

        Robert  -  Canton, MI

Chris Miller is who we have worked with for our last five leases from Bill Brown Ford.  Chris is very attentive to our desires and keeps us in the loop as new incentives and offers become available.  He is not only our go to sales person, but like a member of our family as he is very focused on making us feel comfortable and extremely satisfied.

        Ralph  -  Livonia, MI

Luke Altomare was extremely helpful in finding exactly the car I wanted.  My last Escape had more features than I really needed, and Luke found a vehicle that had exactly what I needed.  The vehicle was ready at the time we agreed upon and was bright and newly washed.  Having leased at least three cars through him before at Bill Brown Ford, I know that I can depend on their service, as well as, on Luke for any support I need in the future.

        Diane  -  Westland, MI

John Ballarin found me a vehicle very quickly and also within my tight schedule.  All I had to do was tell John what I wanted over the phone and then I just had to come in to sign the papers.

        Sandra  -  Canton, MI

My sales representative, Tony Juncaj, made purchasing my first car very easy and exciting!  I appreciated his genuine service and would recommend him to friends and family.  I love my new 2014 Ford Focus!

        Steven  -  Farmington Hills, MI

Our salesman, Tony was on the ball and got us in the car we wanted for a better price than we received from another salesman at a different Ford Dealership.  The whole experience was hassle free.

        Richard  -  Britton, MI

My salesman Dave Ausman is fantastic!  He is friendly, trustworthy, and extremely patient...my family has been loyal to him for many years.  Great experience and I love my new Ford Escape.

        Aimee  -  Commerce Township, MI

Rick Williams always makes the entire process a pleasure.  I always feel at ease and therefore there is no pressure when getting a new vehicle from him.  Thanks for everything!

        Michael  -  Canton, MI

My salesperson, John Ballarin, did everything to make my lease very easy.  I have purchased cars from John for over 20 years and he has never failed me.  He even delivered a car to my home.  What more could I ask for?  I've also recommended him to coworkers and friends, and they have all had the same experience.  I'm very happy that John is at Bill Brown Ford.

        Arlene  -  Westland, MI

Our sales representative, Rick Vaughn, understands our needs and is always prepared well for our vehicle return and the signing of our new lease. 

        Deborah  -  Plymouth, MI

It is always a pleasure to do business with my salesman, Bill Beam.  He knows what kind of options I'm interested in and goes the extra mile to find the correct vehicle for my needs.  I know that I will be buying another Ford from him in the future!  He always makes purchasing my vehicles a painless experience.  

        David  -  Plymouth, MI

Ralph Viau continually monitored the available lease programs for me and as soon as a good lease deal was available on the car I wanted, he called me to let me know.  The other dealers that I contacted basically left it up to me to find out when the lease deal would be available.

        Emilo  -  Highland, MI

The whole experience was wonderful.  Vita Vizachero was amazing from the time that I called her to inquire about searching for a new vehicle through the time I picked up my new Explorer.  She went above and beyond and as a result we will be loyal customers at Bill Brown Ford with Vita for a long, long time!

        Christine  -  Farmington, MI

My sales person, Jeff Muntean, was great.  He went above and beyond to locate the exact car I wanted and did not try to push anything on me.  I will definitely mention Jeff's name to other prospective buyers.

        Robert  -  Dearborn Heights, MI

Our salesman, Ralph Viau, was very friendly, informative and helpful.  He was patient with my husband and I as we weighed our options and his understanding nature made us want to come back to Bill Brown Ford even after we explorer other options at different dealers.  Due to his exceptional service, I am sure we will return to Bill Brown Ford for our next vehicle when my our other lease expires.

        Laurin  -  Livonia, MI

I have dealt with Chris Miller since he started at Bill Brown Ford in 1999.  During this time I have purchased approximately 10 vehicles from him and Chris has always been very helpful.

        Daniel  -  Livonia, MI

I was very pleased with the immediate follow up after my purchase.  This was my first purchase with Bill Brown Ford as I usually purchase from another Ford Dealership, and I will certainly be back for my next vehicle.

        Michael  -  Livonia, MI

Dan Freeman, who took over for Tom Smith who has been our sales representative for over 20 years did an excellent job for us.  He was very knowledgeable and  answered all of our questions, was very personable, courteous, and nice, but very professional at the same time.  We live in Plymouth and have been coming to Bill Brown Ford for over 20 years to lease our cars and have always been very satisfied.  Again, we thank Dan Freeman for our most recent experience.

        Ronald  -  Plymouth, MI

Working with Laurie Knutson has always been a pleasure.  She represents new car sales for Bill Brown Ford with a great deal of professionalism.  Acquiring new lease vehicles is always a stress free transaction.  Laurie is always prompt, responsive, detail oriented and eliminates the need for asking a lot of questions.

        Paul  -  Brownstown, MI

My salesman, Rudy Cardenas, is a very through and kind person, and was very attentive to all of my requests and questions regarding my purchase.  He made me feel good about the sale, and comfortable asking him any sort of question about the deal.  I will be returning to him for my future vehicle needs.

        Clayton  -  Westland, MI

Starting with the first email from Wesley Price, everything went much better than expected.   Upon delivery, Wesley went over the paperwork efficiently and explained nearly every detail on the car when we went outside.  I was very impressed!  All said, a truly wonderful experience.  This was the first dealership I've been to where the car buying process went so smoothly.

        Lynn  -  Livonia, MI

Our new car sales representative, Laurie Knutson, always has the vehicle and paperwork prepared making our lease transaction as easy as 1, 2, 3.  I refuse to deal with any other dealership!  We drive 45 minutes for the experience we receive from Laurie and Bill Brown Ford.  The ability to walk into this dealership and complete 2 separate lease transactions at the same time and be back on the road within 60 minutes is a great benefit to a customer with a busy schedule.

        Deborah  -  Brownstown, MI

Dan Freeman was excellent with helping me choose the right vehicle for our family.  We had a much loved 2007 Ford Freestyle, and I wanted a no frills reliable Ford Flex--Dan helped me find one that was perfect for us.  He also understood that my 2 year old had to come with me for the signing and had everything as ready as possible before I arrived.  It was the fastest signing and my 2 year old didn't even get upset.  Our experience with other dealerships has been horrible, so I was worried, but Dan put me at ease, no hidden costs, no extras were pushed on me.  Thanks Again!

        Amanda  -  Livonia, MI

My sales person, Wess Price, made the entire car purchase process simple and easy.  He responded quickly to my initial inquiry regarding a 2015 Ford Escape and worked hard to get me the best value for my trade-in which was critical to my purchase.

        Jakob  -  Livonia, MI

Our sales person, John Ballarin was very thorough and professional during our leasing process.  He made the experience a pleasure and made me feel very appreciated.  John answered all of my questions and concerns, and our delivery time was exact and efficient.  I'll definitely be back to Bill Brown Ford and John Ballarin in the future.

        Mary  -  Westland, MI

I have been buying and leasing cars with Bill Brown Ford for a long time and my salesman, Chris Miller, has always shown great customer service.  That's why I keep coming back.  Whether it's advice on a used car or to get a new lease vehicle I can always count on Chris!

        Jeff  -  Canton, MI

I started dealing with Wesley Price after Ford discontinued the Mercury line up and have never had any concerns.  He has gone out of his way to make sure my every need was taken care of right away.  You can buy a Ford at any dealership, but not all dealerships have a Wesley Price.

        Ronald  -  South Lyon, MI

We can purchase a Ford anywhere, but the reason we come to Bill Brown Ford is for our exceptional salesman, Bill Beam, who has assisted us with Ford's for over 20 years.  He is well informed about Ford products, services and incentives.  We appreciate Bill's enthusiasm, humor and kindness.  He always ensures our satisfaction which we greatly appreciate.  We highly recommend Bill Beam to our family and friends!

        Patrick  -  Farmington Hills, MI

Tony Juncaj made the experience very easy and pleasant.  This is the second lease vehicle i have obtained from Bill Brown Ford.  By the time I reached the showroom, Tony had researched and provided the details needed to make an informed decision about the best vehicle and leasing arrangement for me and my family.  

        Helen  -  Southfield, MI

Our salesman, Chris Miller, was very knowledgeable and helpful.  My wife and I kept changing our minds about the options that our new vehicle should have and Chris followed us every step of the way.  Chris also anticipated things and informed/educated us before we even asked.  Also, I have since called Chris twice while in my driveway to receive answers to questions about the Ford MyTouch--each time, I received clear and concise answers and I learned the features I was struggling with.

        William  -  Plymouth, MI

Rick Vaughn is professional and knows his vehicles very well.  I've left another Ford Dealership because of very bad business practices and have come to Bill Brown Ford and here I will stay!  keep up the good work!

        Dennis  -  Novi, MI

Chris Miller is always extremely helpful and truly cares about customer satisfaction.  He returns phone calls in a timely manner and tries his best to answer any questions or concerns that may arise before and after the sale.  I appreciate his "no pressure" sales approach.

        Susan  -  Northville, MI

My salesperson was wonderful.  He took a lot of time to answer my questions and when I took delivery of the vehicle, he took the time to go through all of the features my new car was equipped with.  I would definitely buy another car from Bill Brown Ford in the future.  I had previously been working with another Ford Dealership and spoke to a salesperson there who only provided simple "yes" and "no" responses to my questions, and then I called Bill Brown Ford and spoke with Chris--he went into detail helping me with my questions.

        Jennifer  -  Canton, MI

I was very surprised at the smooth flow of my entire purchase.  This was my first purchase at Bill Brown Ford and I have and will continue to highly recommend my salesman, Dan Freeman to friends and family.  He quickly answered all of my questions before my purchase and was completely knowledgeable about my Ford Edge when I took delivery of it.

        Diana  -  South Lyon, MI

This is the second car i have purchased from Dan Freeman at Bill Brown Ford.  I personally do not like shopping for cars but going to Bill Brown Ford and working with Dan makes it very easy without having to worry about a sales person attempting to talk me into something.  I like the way Dan uses more of a consulting approach, lets me know what the options are, then we discuss them and make an appropriate choice.  This is the way all car dealers should be.  I would recommend to anyone I know to check out Bill Brown Ford.

        Dale  -  Livonia, MI

I was very pleased with my experience at Bill Brown Ford.  I have been purchasing vehicles with my sales person, Jeff Muntean, when he was employed by another dealership.  In fact, my wife and I were so please with his service, that we traveled a much longer distance, following Jeff to Bill Brown Ford because of the service we have received in the past, and still receive from him today. 

        Richard  -  Romulus, MI

We were particularly pleased with the patience and understanding that Tom Urick, our salesman, showed while we worked our way through the purchase.  We took several weeks to make a decision and act upon it and Tom never pushed us or displayed any impatience with us.

        James  -  Westland, MI

Dan Freeman did a great job explaining the process of returning my old lease and getting into my new Ford Fusion.  This was the first time we had leased and I wasn't sure how the returned vehicle process would go.  Dan was able to put me at ease and the whole buying experience went smoothly.  He also guided my purchase and helped me find the perfect car.  Your Quick Lane is excellent as well and this is another reason why I continue to come to Bill Brown Ford for all of my automotive needs.  They don't try to see me service I don't need.

        James  -  Livonia, MI

Our salesman, Rick Vaughn, is an absolute pleasure to work with.  I have never felt pressured or intimidated.  His demeanor simply puts people at ease.  I felt as though I was chatting with a friend.  The rest of the team at Bill Brown Ford has also been fantastic.  I was greeted as if family from the minute I walked in.  I have the utmost confidence that if and when an issue arises, it will be dealt with swiftly and painlessly.

        Mark  -  Livonia, MI

My salesman, John DesOrmeau, was outstanding and went above and beyond to locate the vehicle of choice with the options I desired.  The turnaround time was very short, especially as we completed the transaction just ahead of the holidays.  He made sure I fully understood all of my vehicle's operating system, and setup my phone for me.  I am completely satisfied with the level of service offered at Bill Brown Ford.

        Sheila  -  Northville, MI

As always, John Ballarin was excellent!  John has been my 'go to' person for many years.  He knows my needs and what I like in a vehicle and makes the whole experience very easy and expedient.  John is always available if I have questions and he always has the answers.  Thank you very much to John and all of the people at Bill Brown Ford.

            Patricia - Canton, MI

One of the best dealer experiences I've ever had.  They could not have made it easier and my salesperson found the exact Explorer I asked for and also delivered the exact financing I asked for.  Not only was I greeted by my salesperson, but by the new car manager as well on each visit.

            Kenneth - Northville, MI

I had a great experience at Bill Brown Ford.  This dealership isn't close to my house, but our salesperson was able to meet our needs via phone and had our vehicle ready earlier than expected.

            Lisa - Trenton, MI

Our salesperson, Tom Smith, was well prepared for our visit and made the entire car leasing experience a very positive one.  His follow-up on a flat tire we experienced two days after we took delivery was above and beyond.  We are extremely happy with Tom and his customer service!

Michael - Livonia, MI

I was very happy with my sales experience.  Luke Altomare was able to explain all my options and reviewed all possibilities with me.  I felt that I had all the information I needed to make the right purchasing decision.  Luke found just the car I wanted on another lot and made sure it was available for me.  I am very satisfied with my car and the overall experience at Bill Brown Ford.

Antoinette - Grosse Ile, MI

Rudy Cardenas has always found the car that I want with the options that I want.  He is always professional and personable.  I've enjoyed working with him and will continue to consult him for my vehicles.  Job Well Done Rudy!

Diane - Manchester, MI

I leased my first car two years ago from Dan Freeman, and his salesmanship was so great that I didn't even bother to shop around this time.  I had full trust that Dan would give me the best deal possible.

Delphine - Livonia, MI

This was our first transaction with Bill Brown Ford.  Our salesperson, Wesley Price, came highly recommended and we were not disappointed!  We have always leased Ford products and because of our recent dealings with Bill Brown Ford we will continue to do so.  Every person connected with our lease was informed, courteous and helpful.  We left the dealership knowing that we had definitely made the right decision to give our business to Bill Brown Ford.

William - Garden City, MI

Everyone was excellent-each person I dealt with was very professional.  If and when I decide to purchase my next vehicle, I will certainly come back to your dealership.  Even though I reside in North Carolina, I will make the trip to Michigan to do business with Bill Brown Ford!

Richard - Spruce Pine, NC

This is the third vehicle from Bill Brown Ford, and all three times my salesperson, Laurie Knutson, assisted me.  She is absolutely awesome and very knowledgeable about Ford products.  Laurie jumped through many hoops to find the exact vehicle that I wanted.  I will continue to work with Laurie for my future purchases.  She is a real asset to the dealership and the Ford Motor Company.

Frank - Farmington Hills, MI

Chuck Champe truly made my car buying experience awesome.  He was patient with me and answered all of my questions.  I never felt pressured in any way-best car buying experience I ever had.  Chuck was upfront and honest, and there were no hidden fees or surprises which as definitely appreciated.  Chuck was a big part of me choosing an Escape over a non-Ford product.

Phillip - Canton, MI

My salesperson, Tony Juncaj, was exceptional at customer service, going above and beyond what was required of him.  I was in an accident with my prior vehicle that ended up being a total loss, and Tony along with the entire staff of Bill Brown Ford ensured that I was well taken care of during the transition to my new lease vehicle.  Their commitment to exceptional customer service for their customers is why I remain loyal to Bill Brown Ford.

Tiffany - Plymouth, MI

Dave Ausman has been my salesperson for 22 years!  I always have a great experience whenever I work with him.  I depend on his knowledge and experience to help me choose the best vehicle for my needs.

Richard - Northville, MI

Al Lindsay is an awesome sales associate!  He listens to what you want and works with your budget; never makes you feel like you have to do anything you don't want and is very patient.  Al works fast to get everything done and actually follows through on his promise.  He goes above and beyond, and I wouldn't go to any other salesman.

Ashley - Novi, MI

Extremely Pleased!  Our sales person, Laurie Knutson, was very helpful with answering all of our questions and getting us the best financing plan.  We will be referring Laurie to all of our friends and family.  We live in a predominantly Ford neighborhood and everyone stops by to check out what and where the new purchase was made.

William - Livonia, MI

Tony Juncaj is the reason for my continuing to return to Bill Brown Ford!  I have bought four cars from Tony, and my daughter and her husband have bought several from Tony themselves.  My niece who lives in Ann Arbor was also telling me about her wonderful experience she had at Bill Brown Ford, she had the same sales person as I, Tony Juncaj. 

Catherine - Northville, MI

Rick Williams has kept us coming back to Bill Brown Ford for the past 16 years.  The entire staff is outstanding and we can always depend on Rick for a very informative and thorough buying experience.  Rick always helps us choose the best vehicle for our family.  We will always recommend Rick and Bill Brown Ford to all of our friends and family.

Patrice - Livonia, MI

Dan Freeman is a great salesperson!  He made the purchasing experience really easy and enjoyable-no pressure.  He listened to what I wanted and made my wife and I very happy.  I explained to him the nightmare I had when purchasing my prior vehicle, and dealing with Dan made us very happy that we had switched to Bill Brown Ford.  I will definitely be back when I make my next purchase! 

Ian - Livonia, MI

Luke was very helpful in finding me the Explorer I wanted.  I never felt pressured, and if I had questions, he would answer them directly.  I used the Costco Auto Program, and he was very knowledgeable on the matter.  It's a great plan if you don't know anyone who works for Ford.

Erika - Ann Arbor, MI

Laurie Knutson is the best sales person I have ever had.  She always returns our phone calls and asks if there is anything that we need.  I had a very good experience at Bill Brown Ford with all of the people I came in contact with.  This dealership is the best dealership to buy a vehicle from hands down.

Kenneth - Detroit, MI

Chris Miller found the C-Max I wanted during the special program for leasing when most of the dealers in Metro Detroit said they were out.  He worked with me to make sure that the vehicle was what I wanted.  Great Job!

Kenneth - Northville, MI

Laurie was fantastic!  She took the time to make sure we understood the whole process even though we have been through it before.  With three kids at the office with us, she had us in and out in no time and we appreciated it.  Excellent overall experience!

Roderick - Ypsilanti, MI

Jeff made the lease experience very easy.  I knew going in what I wanted in my 3rd Flex, and he was able to get me a nicer Flex than I knew I could afford. 

Elizabeth - Livonia, MI

Rudy Cardenas is wonderful at what he does.  We have previously leased two cars from him and not this is the first one we have purchased, and his service has been amazing.  He even called me from his home the day before his wedding day to make sure I had all the information that I needed to make my decision-that is what I call going above and beyond!

Christina - Livonia, MI

I keep coming back to Bill Brown Ford because of my salesman, Al Lindsay.  He knows me and what I want in a car, and knows what kind of Ford will fit my needs.  Al always gives me the facts, and never pressures me about making any decisions.

Margaret - Grosse Ile, MI

August 2014

Rick Williams always goes out of his way to help us make the best decision for our needs.  We have gone to Rick for many years and so have many of our family members.  Rick is one of the main reasons we keep coming back to Bill Brown Ford.

Steven - Westland, MI

My salesman, John Ballarin, made me feel very comfortable and at ease with leasing my first new car.  John answered all questions that I had, and he was there to walk me through each and every step.  John also helped me to setup my car to fit me perfectly.  I would refer John to everybody; he makes you feel like a member of his own family!

Valerie - Dearborn Heights, MI

We were very satisfied with our experience.  Bill Brown Ford is not close to where we live, and we chose to travel for a much better experience than I received at a dealer near my home.  Bill Brown Ford is much more professional, and they go out of their way to please the customer.  Well worth the extra travel time!

Glenna - Trenton, MI

Rudy Cardenas was top notch!  I could not have asked for a more knowledgeable, professional or courteous salesperson.  I would not hesitate to recommend Bill Brown Ford or Rudy in particular to my friends and family, or to anyone looking for a Ford.

Sandra - Ypsilanti, MI

We have been driving Ford's for about 35 years, and dealing with Bill Brown Ford for at least 30 years.  Our previous sales person, John Hillman, retired and recommended Rick Vaughn to us.  He has proved to be very courteous and helpful just like John.  We look forward to picking up our new car at Bill Brown Ford when this lease is over.

Richard - Northville, MI

I totally enjoyed working with Bill Beam, my sales person.  He was very helpful, and went out of his way to make sure I was satisfied with the purchase of my Escape.  Look forward to working with Bill Beam and Bill Brown Ford again in the future.

Deborah - Livonia, MI

We tried to take our vehicle to another Ford Dealership for a recall and they told us they couldn't schedule us until late November!  We called Bill Brown Ford and they not only scheduled us right away, but they came to my workplace to pick up my vehicle, performed the recall and then returned my vehicle to me.  Excellent Work!

Laurie - Livonia, MI

This is our second lease with Bill Brown Ford, and the service we received both times has been outstanding!  I would recommend Bill Brown to anyone looking to lease or purchase a new vehicle.  Thank You!

Paul - Livonia, MI

Rudy was great!  He stayed late twice and went out of his way to find one of the porters who owned the car with the options I wanted, and they let me check it out.  That definitely sealed the deal for me.

Corin - Livonia, MI

Dan Freeman was my sales associate, and he was very helpful in meeting my needs for my disabled husband.  He found a vehicle that he would be comfortable in and discussed all of our options with leasing and purchasing.  He walked me through the entire process and took the time to address all of my questions as I have never purchased a vehicle before on my own.  I would consider him an asset to your company!

Maria - Farmington Hills, MI

Rick Vaughn is wonderful!  He knows our needs and always comes through to fill them.  I truly can't say enough great things about him.  If I know someone in the market for a car I always recommend him.

Katherine - Northville, MI

My salesperson, Tony Juncaj, was very kind and easy to work with.  He had my car waiting for me upfront after my initial call and I was in and out very quickly.  I even got more money for my trade-in than I was expecting.  I'll continue to buy cars from Tony and Bill Brown Ford.

Natalie - Rochester Hills, MI

My salesperson, Rudy Cardenas, is the best!  He went out of his way to make this a very good experience for me.  My new Focus was totaled and my insurance company replaced it with a new one and he helped me pick out a new car and also worked with the insurance company so everything went smooth.  I will tell anyone looking for a new car to see Rudy at Bill Brown Ford.

James - Westland, MI

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