Customer Testimonials

Kevin D'Arcy in Sales was absolutely fantastic - talk about a guy that goes above and beyond for the Customer!!! I could not have been happier last week receiving my car in about one hour from picking it out to having the keys in my hand. That guy knows what it takes to satisfy the customer. Great job, Kevin!

We've been customers of Bill Brown Ford for years; Darwin Marsh takes great care of us! I recently asked Darwin to keep an eye out for a used car for me; low miles, great mpg - the quirkier the better. He called with a 2020 Kia Soul, just what I'd been looking for! And in Mars Orange! Such a fun car to drive and I avg 31 mpg! I highly recommend.

Largest Ford Dealer for a reason. Looking for a new car and struck out almost everywhere except Bill Brown. Thom H. was a great salesperson, not pushy, straightforward, friendly and downright cool. Really happy with the ease of purchase. Overall would recommend Thom and Bill Brown to anyone looking for exemplary customer service.

Best New car purchase I've had in a long time!!! Also, best service dept.!!!

This dealer is always professional, prompt, and courteous

Tom Howard is the best. He took care all of my concerns. Thank you

Quick Lube at Bill Brown was a great experience.

The collision work was done quickly and ahead of schedule. The staff treated me right!

Very good business, would recommend to anyone

Always a pleasure. Rick Williams is Awesome!

Ron Nowicki is excellent to deal with!

I came in looking for a vehicle big enough for family and was a little discourage from the last place I visit. Leaun was soo helpful, he educated me on what I should look for when purchasing a vehicle and got me into something newer and big enough for my family!. five stars all the way!!

WONDERFUL... Steve Robin is the best!!! Love my new Escape

Great experience leasing w new vehicle with Zac. Easy and stress free.

Nice dealership right next to the transmission plant in Livonia. Seems to be a good operating dealership. I know they are hurting for technicians. They also seem to be getting ready to change over in the work force.

No issues, was handled expeditionsly.

Bill Brown Ford is a very nice dealership. Our sales consultant Vita V. Is the best. She is always so kind and helpful in helping us when picking out what we want in a new car. She answers all our questions and concerns. She is what keeps bringing me and my family back to Bill Brown Ford.

Great place to get all your service repair needs

Frank Succurro and the team at Bill Brown Ford made the ordering and buying process super easy

Dropped my car off at the service center Wednesday for 3 recalls. They said they would have it for the weekend most likely. I got the car back Friday. Great, fast service.

Great Costumer services the best In Detroit a Place you can trust 100% with car they will work with you on prices as well

Had a awful smell under my hood. Stopped by Bill Ford service. They could smell something told me to bring it back the yesterday. Came in the next day in a few hours found the odor. Which was a dead squirrel they cleaned and sprayed the engine and they also did two recalls on the too.

Bill Brown is the best around!!!!!

AMAZING CUSTOMER SERVICE! I am in sales my self but this guy Tony! He’s on a whole different level!

Fast and friendly service! Bill Brown is top notch!

Dealership is second to none when it comes to sales and service and even their Quick Lane.

Our experience with Bill Brown Ford was great and our Salesman John Desormeau was fantastic at keeping us updated on our vehicle and taking care of everything once our new Maverick arrived.

Excellent Service

Marty Pearson is an excellent salesperson. Great experience.

I had a slow leak in one of my tires. I dropped my car off on a Sunday with their key drop box for Quick Lane service. All Ford dealerships should have Quick Lane service! It was completed by early afternoon on Monday. They also did a thorough check of my car. The shuttle was at my place of employment early and took me back to pick up my car! It was a great experience. I just may be switching Ford dealerships!

Our sales person is Scott. He is a very good guy. He helped us a lot to reach our budget.

Had a great experience at Bill Brown Ford. Chris Soutar was a great sales person, helpful and responsive. I love my new Explorer! Would definitely recommend!

This is my second vehicle with Billbrown Ford,Laurie Knutson helped me get everything in order, it was an amazing experience,the staff from front desk to back end were super great too!!! I highly recommend Laurie and Billbrown Ford.

They treat you like family!

Chris Miller, once again, made our vehicle decision and purchase an absolute pleasure! This is why we continue to do business with him and would never go elsewhere for a Ford vehicle! Thank you again Chris!

Bill Brown did a great job with my purchase experience once my Maverick finally arrived. Their pricing on warranties were great compared to other dealerships as well.

Steve Robin is the man to see over there. He's been taking care of my family for over a decade.

No loaner, text service doesn’t accept text for service updates… I cannot complain. My vehicle was serviced quickly, everyone was smiles and all was fair and upfront. Cannot ask for better service compared to Feldman down the street. Glad Chris Baxter sold me my truck and made me a Bill Brown fan.

I drive out my of my way to have my vehicle serviced here.

Great service and great people!

Best vehicle purchasing experience ever and even more so considering so many dealerships price gouging. I checked dealerships in 6 states and this dealership and working with Rusty Karr was worth the drive!

Absolutely awesome sales team members, very willing to help and knowledgable of the Ford product line. Bill Brown Ford has provided me with the commercial trucks that I need even when others can't. Excellent pricing and a great service department makes bill Brown Ford the best in the business.

Chris Soutar was an incredibly professional and personable salesmen. He reached out to me a week after I expressed my interest in purchasing a Maverick that was possibly going to become available. He was incredibly knowledgeable and helpful to fit my needs. I'll be recommending friends and family to work with him!

Definitely recommend dealership to own a Ford car. Zac was a good sales person who helped me throughout my buying process.

Great friendly service. Pete B is a great guy, professional.

First time ordering a car to be built rather than picking one from the lot. I was kept informed of timing as it changed due to chip supply issues, and picked it up at the dealership just a couple of weeks after it was built at the factory. My salesman (Tony Juncaj) was great work with, making it an easy process. I would definitely work with him again!

This was the best and easiest car buying transaction I have ever experienced. Bill Brown Ford is a dealership you can see yourself using for years to come. My salesmen Rick Willliams is the best. Very kind, courteous, helpful and knowledgeable about your purchase. Thank you Rick for everything.

Great sales experience, great service department as well!

Marty P is the best !!!

I have had tie rods and brakes done along with tire purchase and multiple other services including oil change and maintenance checks. I am very happy with Bill Brown. I find them completive and so very convenient and friendly. I have received coupons for services which I used and appreciate. My vehicle is 2013 Edge. I will continue to use their services for my maintenance.

It was my first time here after ourchasing my new vehicle. The staff was very attentive, knowledgeable and quick! I've never had a full service done so fast! They were done within a half hour! I'll recommend the Bill Brown Ford Quicklane to EVERYONE I know!

Rusty Karr to the rescue!! Great experience and that’s why we keep coming back!