Customer Testimonials

Bill Brown Ford Customer Testimonials

Here at our Livonia, MI dealership, we understand our customer’s unique lifestyle needs. Since 1914, we have been turning dreams into reality by providing customers with the inventory they want while offering a seamless sales and service experience. You can count on Bill Brown Ford to keep you moving forward when it comes to buying a car at each milestone in life.

We pride ourselves on our reputation and the satisfaction of our loyal customers, which is why Bill Brown Ford remains highly recommended and favorably reviewed by so many shoppers all over the Metro Detroit area and beyond. Read what over 5,000 customers have to say about Bill Brown Ford, the #1 Ford Dealer in the world.

What Makes Bill Brown Michigan’s Preferred Ford Dealership?

There are plenty of reasons drivers from all over Michigan choose Bill Brown Ford year after year. First and foremost, as the largest AXZ plan dealer in the country, we deliver more F-150’s, Explorer’s, Edge’s, Escapes, Mustang’s, and Bronco Sport’s to Ford employees than any other dealership in MI. At the same time, our two distinct used car lots offer great Certified Pre-Owned Ford deals.

On top of all that, our Ford Truck Center is dedicated to serving the Ford fleet sales and service needs of local businesses around the greater Metro Detroit area. Visit our local Ford dealership, and we’re confident you won’t be disappointed.

Leave Us A Review

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Google Dec 1, 2023

Very pleased with efficiency of services at a reasonable cost.

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Google Nov 30, 2023

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Google Nov 30, 2023

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Google Nov 29, 2023

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Google Nov 29, 2023

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Google Nov 29, 2023

First time having my suv serviced at this place, the wait wasn't long at all. Nice place.

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Google Nov 28, 2023

Friendly and quick. Took care of my truck.

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Google Nov 28, 2023

Bill Brown Ford met all my expectatios definitley my ford dealer from now on

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Google Nov 27, 2023

The Ford Puckup and delivery service is great! I was at work got my car fixed and didn’t have to miss a beat. Thanks again

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Google Nov 27, 2023

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Google Nov 23, 2023

Frank Succurro is the absolute best. He truly wants to make sure the customer is happy, has fantastic communication and was super patient with me during our transaction. 10/10 recommend! Thanks Frank!

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Google Nov 20, 2023

Excellent service

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Google Nov 19, 2023

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Google Nov 17, 2023

I have complete satisfaction with Bill Brown Ford and I will definitely start buying my car from them guys. I was treated like I was the only thing that counted

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Google Nov 17, 2023

The employee they all was A+ that was my first time there I took my daughter car in there for service

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Google Nov 15, 2023

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Google Nov 14, 2023

My experience with Bill Brown Ford has been excellent. I was looking for a vehicle that gets better gas mileage since I am on the road daily. I got a good deal for my trade in. I want to personally thank Leaun McAvoy for his professionalism and courtesy. I definitely recommend Bill Brown Ford.

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Google Nov 12, 2023

I had the Works Package done on my vehicle and it all went smoothly. I would for sure recommend this facility!

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Google Nov 11, 2023

Availability, cleanliness and superior customer service. Will definitely return for other service needs in the future.

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Google Nov 9, 2023

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Google Nov 7, 2023

All service issues were addressed and completed.

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Google Nov 7, 2023

Helpful salesman, nice car and good financing.

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Google Nov 6, 2023

Joe who is a service advisor their really went out of His way to help me today. Really great service department and people!

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Google Nov 4, 2023

Mobile repair service was professional and amazing service.

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Google Nov 3, 2023

Well I love Ford vehicles. This is my 6th Ford vehicle. My Escape is beautiful looking and I feel safe and comfortable driving my new Escape. It's everything I wanted and more. I will be going back to Bill Brown Ford and I will see Mr. Jeff Mantean, he is the BEST thank you Jeff !

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Google Nov 2, 2023

Great customer service from all at the front desk area! Quick and fast service.

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Google Nov 2, 2023

Took the car in for an oil change, and I was completely blown away by the cleanliness and layout of the facility, and how extremely professional, polite, courteous, and helpful. All the staff was. I dealt with a lady named Rachel at the front desk, and she was extremely polite, friendly, professional, and went over all the paperwork with me. She was amazing I recommend Bill Brown quick clean hands-down, 100% great experience and I will be returning.

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Google Oct 29, 2023

Bill Brown Ford is the best place to buy or lease a vehicle. Fast and efficient!!

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Google Oct 27, 2023

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Google Oct 27, 2023

I love my Ford Edge. It is comfortable, drives great and is extremely reliable. I am terribly disappointed Ford is not making the Edge anymore. I fear I might need to go to a different manufacturer to get a car I like. Chris Soutar is a great salesperson. He worked to ensure I got the car you I wanted and as many rebates as he could find. Joe Schutte is a wonderful service advisor. He was very helpful with my repair. He went out of his way to get my problem fixed with the least inconvenience.

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Google Oct 27, 2023

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Google Oct 27, 2023

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Google Oct 27, 2023

Great service at Bill Brown Ford!

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Google Oct 25, 2023

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Google Oct 24, 2023

Came to my house to perform small recall action. What a great service to offer for certain items.

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Google Oct 23, 2023

Absolutely wonderful . Always a pleasure to be serviced at Bill Brown:)

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Google Oct 22, 2023

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Google Oct 21, 2023

Dan Hunter was the mechanic that worked on my car. He took his time and explained everything to me. He is a very experienced mechanic that worked on a difficult electrical problem. I was very impressed with his knowledge. Two other mechanics from different locations could not identify the problem.

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Google Oct 20, 2023

They make everything so much more convenient. Love it!!!

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Google Oct 19, 2023

Chris Baxter was amazing to deal with. Highly recommend using him if you need with securing a new ford vehicle.

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Google Oct 19, 2023

Loved coming here! The employees are all awesome! I recommend seeing Roy Mewton or Martin Duda! They give excellent customer service and will ensure that you are taken care of every step of the way.

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Google Oct 19, 2023

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Google Oct 18, 2023

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Google Oct 18, 2023

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Google Oct 18, 2023

Chris Soutar. Has been a great help., Chris gave me excellent advice on my 2023 Ford.Escape, I love my car and all the nice special features to learn CHRIS IS A KEEPER.

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Google Oct 18, 2023

if you have a nice vehicle tell them not to wash it, the vehicle looked like they just rinse it off with water and not dryed off, and yes i noticed a scartch, otherwise the service was good and would go back

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Google Oct 18, 2023

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Google Oct 17, 2023

Good employees helpful

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Google Oct 17, 2023

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Google Oct 15, 2023

I was very pleased with how Bill Brown handled my issues with my vehicle and addressed my issues and concerns with a timely manner and squeezed me in to get a major issue fixed with my vehicle. The technicians and manger were accommodating and able to see the concern I had. They have exceptional care when it comes to customers having major concerns with their vehicle. Keep up the great process and work to strive customer excellence and care.

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Google Oct 15, 2023

Handled 2 recalls quick and easy.

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Google Oct 14, 2023

It is recommended for everyone who need a reliable and affordable car

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Google Oct 14, 2023

Scott was great to work with. He helped us find the perfect fit for our needs.

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Google Oct 14, 2023

Excellent service from start to finiah

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Google Oct 13, 2023

Steve Miller is my Sales Rep, and he is great, excellent customer service. I recommend Bill Brown for your Ford experience.

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Google Oct 11, 2023

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Google Oct 10, 2023

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Google Oct 9, 2023

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Google Oct 5, 2023

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Google Oct 4, 2023

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Google Oct 4, 2023

Rick Vaughn is our salesman. He is always great and so helpful. We always lease from him. He's the best.

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Google Oct 3, 2023

Very friendly salesperson, with plenty experience to get the best bang for your buck.

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Google Oct 1, 2023

Steve Miller and the Bill Brown dealership is the best in the nation and always a quick and effortless process!

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Google Sep 30, 2023

Very professional. Things went fast, smooth and quick.

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Google Sep 29, 2023

Chris Baxter was very helpful. He put us in the perfect vehicle for our family. He went above all our expectations. Everyone at Bill Brown was very friendly. Overall great experience!

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Google Sep 29, 2023

Bill Brown Ford continues to deliver an exceptional buying experience. This has been my 4th vehicle and they never let me down in terms of price, service and delivering on what they promise. Shout out to my sales representative Scott Daughtery!

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Google Sep 29, 2023

Kris and his team went above and beyond to take care of my car, and I couldn't be more grateful. It all started with a phone call to Kris, who arranged for the service department to pick up my car from my home, even though we were very busy. Kris then called me to explain everything that he and his highly trained team would be doing to repair my car. He kept me updated throughout the process, texting me almost daily with updates. He was also quick to get me a price for some additional repairs that were needed. ...

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Google Sep 27, 2023

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Google Sep 26, 2023

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Google Sep 26, 2023

Great volume dealership that have what you want right on the lot. Informs you of each step so there's no surprises. Marty is great!

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Google Sep 26, 2023

We've been buying from this dealership for years and so has our family. We know we can good, honest service there.

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Google Sep 26, 2023

Laurie is awesome. Been helping my family since I was born. Only place I’ll buy a car. They actually care about the customer here. Can’t recommend this place enough. Bought a fusion and it had a couple issues. They towed it, and fixed it free of charge, and put me in a loaner same day. Great customer service you won’t find elsewhere.

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Google Sep 26, 2023

Great dealership. I am always treated like family.

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Google Sep 25, 2023

Excellent dealership.

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Google Sep 24, 2023

Wonderful service, and my service advisor Mr Martin Duda was wonderful, kept me in the loop about everything that was happening.

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Google Sep 24, 2023

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Google Sep 23, 2023

Quick friendly good service

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Google Sep 23, 2023

I have purchased two F150 trucks from Laurie Kunutson. She is my sales person for life! Everything about the purchase of my trucks was amazing and I will continue to come back as long as Laurie is a sales person at Bill Brown Ford. The.

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Google Sep 23, 2023

I love the service provided by Bill Brown Ford...

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Google Sep 23, 2023

Tony Juncaj was amazing! The dealership is beautiful with gorgeous vehicles on display. I would absolutely suggest them to everyone looking for a new or used vehicle. Ironically, John Engler handled the finances! It's easy to see why they are number 1 in the world in sales two years running! For your automotive buying needs, visit Bill Brown Ford, today!

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Google Sep 23, 2023

Go see my guy Rick. It is a great experience!

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Google Sep 22, 2023

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Google Sep 21, 2023

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Google Sep 21, 2023

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Google Sep 21, 2023

I appreciate my sales person and Bill Brown Ford who have been both grreat to work with. BUT I wish I would have bought out my 2020 Edge. Ford Motor has let it's customers down by what they have left off the new Edge. What happened to the "cover" that went over the charging area on the console? What happened to the "keypad" entry? As a person who hikes/runs and many other outdoor activities, it was such a convenience to just lock up everything in the vehicle and not worry about losing the fob. I ...

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Google Sep 20, 2023

I love my new Ford Maverick. My salesman Chris Baxter was one of the best I have worked with in 30 plus year of buying cars. He was very helpful when we ran into some issues on my end of the transaction. I will drive the 70 miles to bring my business back to him and Bill Brown Ford!

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Google Sep 20, 2023

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Google Sep 19, 2023

Chris Brown is an amazing sales person! He's kind, organized, and always ready to answer any questions we have. We love our Ford dealer!

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Google Sep 19, 2023

My husband and I test drove a Ford Mach-E last week and had a great experience working with Chris Baxter. We are getting a Mach-E through the Ford management lease program and needed to make sure that a rear-facing car seat and stroller will fit (It does -- with room to spare). Despite us visiting a bit late on Monday and no prospect of making a sale, Chris was super helpful and made sure we got all of our questions answered. The Mach-E was a FANTASTIC ride and I cannot wait to get mine.

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Google Sep 19, 2023

I have been coming here for years as they do good work. My service advisor, Kris Richardson, is another reason I return to Bill Brown. He takes time to listen and keeps me up to date on the service progression.

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Google Sep 19, 2023

See Chris Baxter! I love the knowledge, patience, and ability to find what I want. Delivery was fast smooth and efficient! We won’t go to anyone else!

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Google Sep 19, 2023

Great Job Martin is a great service advisor

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Google Sep 17, 2023

Service advisor updated me on repairs done and pickup and delivery service is great!

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Google Sep 16, 2023

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Google Sep 15, 2023

Owen was a great help. Excellent service and he was able to answer all my questions.

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Google Sep 14, 2023

Zac Archer is my sales rep. He was absolutely awesome, meeting all of my needs and my personal preferences and requests. Zac was professional, yet kind and patient and personable. I walked in as a new and unexperienced customer, "just looking", and came out 90 minutes later with a Lease Plan in place. I LOVE MY NEW EDGE!

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Google Sep 14, 2023

Everything was on the upside, everything was explained courteously. The price was fair, and was explained.

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Google Sep 13, 2023

Awesome!! I would recommend Bill Brown. My experience was Great and I’m a first time buyer. SO A HUGE SHOUTOUT TO BILL BROWN!!