Customer Testimonials

Great Dealer ship check out the show room love it

Love my big red truck!

Awesome Experience!! Vita was Extremely Knowledgeable and Very Kind!!

Scheduled an appointment to get my car repaired. Car was checked out & appointment scheduled within 10 minutes.

My family has used Bill Brown Ford for over sixteen years and has purchased and leased over fourteen vehicles from them. We've used Laurie Knutson for every single vehicle and love working with her. She's thoughtful, honest, and she always works hard to get you the best deal she possibly can. We absolutely love Laurie and can't recommend her enough! Whenever we have had to bring our vehicles in for service or recalls, Lyndsey in their service department always gives us the VIP treatment and makes the entire experience painless.

Hands down the best customer service experiencewhen purchasing commercial fleet vehicles.

Oil change & tire rotation was done quickly. But wanted 10,000 mile full synthetic received 6 month and no car wash.

This was a great experience like all 4 times of using this great dealer.

My experience at Bill Brown Ford was the best, this was a well ran operation and I appreciate everything my salesman Chris has done over the years.

Bill Brown is a great dealership. They made my car buying experience very easy.

Bill Brown Ford is the only dealership I will ever go to, hands down the best place to purchase a new vehicle!

Great people to work with, they are very appreciative of their customers and do quality work

Great Service. Repairs are done in a timely manner.

Laurie was amazing!!! From start to finish she made the whole process go as easy as can be and got me into the exact vehicle I wanted and at a great price point that fit my budget

They always do a great job

Great sales person and was very patient with me. Their web page was great assistance in finding my dream vehicle

Great service!

Levell was a pleasure to work with. This is my second vehicle I’ve got with him and I’m always satisfied with the customer service he provides.

Love this dealership. They have a amazing service department and amazing sales team

Our salesman was very helpful. He listened to our questions, and did not try to pressure us into a purchase.

Great car, fair price and an excellent salesman, Zac. What more could you ask for?!

Service advisor, Martin Duda, was a conscientious,polite. Customer oriented advisor. He even covered with a plastic bag the side mirror plug well ahead of the service. When wife brought in vehicle w.o. appt. part was installed within 45 mins. Even wife was happy! Her car, so Martin impressed her. Wow.

I was going to two other Ford Dealerships for years but could not get into either of them for a simple service a couple years ago. So I reached out to Bill Brown Ford and they got my vehicle right in, I worked with Service Advisor Martin Duda, he has been the most attenuative service person I have ever worked with, and I will now only go to Bill Brown for service and my future purchases.

Very upfront honest and time efficient. Whole process was pleasant. I was nervous being my first New Truck and First Lease ever. Was handled professionally and did not expect that I would be able to drive out the same day with my New F 150 was I suprised. Effortlessly was my experience.

Rusty and the team of Bill Brown our first class all the way the best buying experience every time I get a car from Rusty

Everything that I expected was exceeded for the better. Your salesperson went the extra mile to ensure my satisfaction. I am most grateful.

Great service!

Rick Williams is great. Very organized and a straight shooter.

Great new clean facility. The staff is quick and courteous. I got my car back in a lot less time than I expected.

Rick Williams does a great lob listening to his clients and what they are looking for.

Recently purchased a new Ford vehicle, and the sales team at Bill Brown Ford took excellent care of me.

Outstanding service!

Quick, on time!

Marty is the best! If you want someone who really listens, does what he says he is going to, is knowledgeable, friendly, and basically awesome call him up. We would NEVER work with anyone else.

Turned in my lease. It was easy. Their parking lot is a cluster. Too many cars and people driving and parking however they want. Line for service goes right through the customer parking spots. Headache.

Need a vehicle, see Matt Gilbo. This guy is amazing!

Always amazing. Only dealership we buy from. Laurie is amazing.

Stan Damer is an example of what every salesman should be. Kind, informative, and helpful. Even when things don't work out, he remains professional and courteous.

No hyper pressure salesman hounding here, only the friendly helpful take your time kind. Highly recommend.

Great job with "The Works" package! The only issue I had was washing your vehicle and bringing it to you dripping wet. Other than that Quick Lane did great!

Long wait for the appointment but once we got in very fast and good job. Thank you for the wash!

See Thom Howard if you’re looking to buy a new vehicle. He’s low pressure, transparent and very helpful! In general the whole staff is very friendly and professional. The dealership also provides fantastic service - even Mobile Service at your home or work for most common maintenance items.

Best Ford parts department in Michigan! And we have dealt with several. Very competent and great communication. The employees and Parts really go above and beyond to help the customer!

Thank you Bill Brown Ford for meeting our fleet vehicle needs.

The staff is always so friendly and helpful. The only place I would ever take my cars for service. Great place to do business!

Jason Ellsworth and his team at bill brown are excellent. Jason is very knowledgeable, polite, and prompt with responses. My truck was completed correctly and promptly- thanks to Jason Ellsworth I will continue to use Bill Brown for my service and new car purchases. Thanks Naum Popovski

The staff was kind and the service was excellent highly recommended bill brown ford and quick lane

Vita, my sales person was amazing explained everything in detail always does an excellent job. I think this is the 14th vehicle my wife and myself bought from Bill Brown Ford it’s the best! I would recommend not to go anywhere else, but Bill Brown Ford

Great experience with Kevin at the used lot. Love my new F150!

Chris Baxter & The Bill Brown Ford Team..Thank You!!

Went to have service on wheels. Very courteous and informative

Martin in service is the best in he business!

Very friendly and helpful. If you go to Bill Brown Ford go see Jeff. Best salesman I’ve ever had.

Our salesperson Rusty has helped us lease Ford’s for many years. He’s great to work with and we’ve enjoyed all our Fords. Bill Brown has provided excellent service too.

The entire Bill Brown team, especially my sales person, Keith Jewell, made the entire purchasing process of my Bronco seamless and Keith made it fun....who knew purchasing a new vehicle could be defined as fun.

Great experience in getting oil changed at their Quick Lube center. I’m and out in 90 minutes. Great job!

Bill Brown Ford always comes through for us. John Krause is an excellent Salesman. We appreciate everyone at Bill Brown Ford. Recommend highly.

Customer service was amazing and staff went above and beyond to meet my expectations! I lost my wheel lock nut and they replaced it and were able to finish with my oil change and tire rotation quickly and efficiently. Would most definitely recommend for oil change, “the works” or any car repairs. Thank you!

Rob VanAssche Best saleman around ...Go see him for the best deals.

Friendly, professional and knowledgeable staff. Salesman Thom Howard was awesome to work with. I am loving my new car.

No pressure salesman looks to make sure your satisfied with your choice and is honest about people's reviews of the product I went from f150xlt to a ranger XLT love the truck everything I wanted in a mid sized truck