Customer Testimonials

Bill Brown Ford Customer Testimonials

Here at our Livonia, MI dealership, we understand our customer’s unique lifestyle needs. Since 1914, we have been turning dreams into reality by providing customers with the inventory they want while offering a seamless sales and service experience. You can count on Bill Brown Ford to keep you moving forward when it comes to buying a car at each milestone in life.

We pride ourselves on our reputation and the satisfaction of our loyal customers, which is why Bill Brown Ford remains highly recommended and favorably reviewed by so many shoppers all over the Metro Detroit area and beyond. Read what over 5,000 customers have to say about Bill Brown Ford, the #1 Ford Dealer in the world.

What Makes Bill Brown Michigan’s Preferred Ford Dealership?

There are plenty of reasons drivers from all over Michigan choose Bill Brown Ford year after year. First and foremost, as the largest AXZ plan dealer in the country, we deliver more F-150’s, Explorer’s, Edge’s, Escapes, Mustang’s, and Bronco Sport’s to Ford employees than any other dealership in MI. At the same time, our two distinct used car lots offer great Certified Pre-Owned Ford deals.

On top of all that, our Ford Truck Center is dedicated to serving the Ford fleet sales and service needs of local businesses around the greater Metro Detroit area. Visit our local Ford dealership, and we’re confident you won’t be disappointed.

Leave Us A Review

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Google May 31, 2023

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Google May 31, 2023

Great Dealer ship check out the show room love it

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Google May 31, 2023

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Google May 27, 2023

Love my big red truck!

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Google May 26, 2023

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Google May 26, 2023

Awesome Experience!! Vita was Extremely Knowledgeable and Very Kind!!

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Google May 24, 2023

Scheduled an appointment to get my car repaired. Car was checked out & appointment scheduled within 10 minutes.

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Google May 24, 2023

My family has used Bill Brown Ford for over sixteen years and has purchased and leased over fourteen vehicles from them. We've used Laurie Knutson for every single vehicle and love working with her. She's thoughtful, honest, and she always works hard to get you the best deal she possibly can. We absolutely love Laurie and can't recommend her enough! Whenever we have had to bring our vehicles in for service or recalls, Lyndsey in their service department always gives us the VIP treatment and makes the entire experience painless.

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Google May 23, 2023

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Google May 23, 2023

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Google May 22, 2023

Hands down the best customer service experiencewhen purchasing commercial fleet vehicles.

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Google May 21, 2023

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Google May 19, 2023

Oil change & tire rotation was done quickly. But wanted 10,000 mile full synthetic received 6 month and no car wash.

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Google May 19, 2023

This was a great experience like all 4 times of using this great dealer.

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Google May 18, 2023

My experience at Bill Brown Ford was the best, this was a well ran operation and I appreciate everything my salesman Chris has done over the years.

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Google May 16, 2023

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Google May 15, 2023

Bill Brown is a great dealership. They made my car buying experience very easy.

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Google May 12, 2023

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Google May 12, 2023

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Google May 12, 2023

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Google May 12, 2023

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Google May 10, 2023

Bill Brown Ford is the only dealership I will ever go to, hands down the best place to purchase a new vehicle!

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Google May 10, 2023

Great people to work with, they are very appreciative of their customers and do quality work

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Google May 10, 2023

Great Service. Repairs are done in a timely manner.

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Google May 10, 2023

Laurie was amazing!!! From start to finish she made the whole process go as easy as can be and got me into the exact vehicle I wanted and at a great price point that fit my budget

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Google May 8, 2023

They always do a great job

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Google May 8, 2023

Great sales person and was very patient with me. Their web page was great assistance in finding my dream vehicle

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Google May 4, 2023

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Google May 3, 2023

Great service!

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Google May 3, 2023

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Google May 3, 2023

Levell was a pleasure to work with. This is my second vehicle I’ve got with him and I’m always satisfied with the customer service he provides.

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Google May 2, 2023

Love this dealership. They have a amazing service department and amazing sales team

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Google Apr 29, 2023

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Google Apr 29, 2023

Our salesman was very helpful. He listened to our questions, and did not try to pressure us into a purchase.

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Google Apr 29, 2023

Great car, fair price and an excellent salesman, Zac. What more could you ask for?!

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Google Apr 28, 2023

Service advisor, Martin Duda, was a conscientious,polite. Customer oriented advisor. He even covered with a plastic bag the side mirror plug well ahead of the service. When wife brought in vehicle w.o. appt. part was installed within 45 mins. Even wife was happy! Her car, so Martin impressed her. Wow.

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Google Apr 27, 2023

I was going to two other Ford Dealerships for years but could not get into either of them for a simple service a couple years ago. So I reached out to Bill Brown Ford and they got my vehicle right in, I worked with Service Advisor Martin Duda, he has been the most attenuative service person I have ever worked with, and I will now only go to Bill Brown for service and my future purchases.

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Google Apr 27, 2023

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Google Apr 26, 2023

Very upfront honest and time efficient. Whole process was pleasant. I was nervous being my first New Truck and First Lease ever. Was handled professionally and did not expect that I would be able to drive out the same day with my New F 150 was I suprised. Effortlessly was my experience.

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Google Apr 24, 2023

Rusty and the team of Bill Brown our first class all the way the best buying experience every time I get a car from Rusty

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Google Apr 24, 2023

Everything that I expected was exceeded for the better. Your salesperson went the extra mile to ensure my satisfaction. I am most grateful.

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Google Apr 23, 2023

Great service!

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Google Apr 22, 2023

Rick Williams is great. Very organized and a straight shooter.

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Google Apr 20, 2023

Great new clean facility. The staff is quick and courteous. I got my car back in a lot less time than I expected.

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Google Apr 20, 2023

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Google Apr 20, 2023

Rick Williams does a great lob listening to his clients and what they are looking for.

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Google Apr 19, 2023

Recently purchased a new Ford vehicle, and the sales team at Bill Brown Ford took excellent care of me.

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Google Apr 19, 2023

Outstanding service!

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Google Apr 19, 2023

Quick, on time!

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Google Apr 18, 2023

Marty is the best! If you want someone who really listens, does what he says he is going to, is knowledgeable, friendly, and basically awesome call him up. We would NEVER work with anyone else.

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Google Apr 18, 2023

Turned in my lease. It was easy. Their parking lot is a cluster. Too many cars and people driving and parking however they want. Line for service goes right through the customer parking spots. Headache.

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Google Apr 16, 2023

Need a vehicle, see Matt Gilbo. This guy is amazing!

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Google Apr 16, 2023

Always amazing. Only dealership we buy from. Laurie is amazing.

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Google Apr 16, 2023

Stan Damer is an example of what every salesman should be. Kind, informative, and helpful. Even when things don't work out, he remains professional and courteous.

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Google Apr 14, 2023

No hyper pressure salesman hounding here, only the friendly helpful take your time kind. Highly recommend.

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Google Apr 14, 2023

Great job with "The Works" package! The only issue I had was washing your vehicle and bringing it to you dripping wet. Other than that Quick Lane did great!

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Google Apr 14, 2023

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Google Apr 13, 2023

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Google Apr 12, 2023

Long wait for the appointment but once we got in very fast and good job. Thank you for the wash!

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Google Apr 12, 2023

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Google Apr 10, 2023

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Google Apr 7, 2023

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Google Apr 5, 2023

See Thom Howard if you’re looking to buy a new vehicle. He’s low pressure, transparent and very helpful! In general the whole staff is very friendly and professional. The dealership also provides fantastic service - even Mobile Service at your home or work for most common maintenance items.

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Google Apr 5, 2023

Best Ford parts department in Michigan! And we have dealt with several. Very competent and great communication. The employees and Parts really go above and beyond to help the customer!

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Google Apr 5, 2023

Thank you Bill Brown Ford for meeting our fleet vehicle needs.

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Google Apr 5, 2023

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Google Apr 4, 2023

The staff is always so friendly and helpful. The only place I would ever take my cars for service. Great place to do business!

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Google Apr 4, 2023

Jason Ellsworth and his team at bill brown are excellent. Jason is very knowledgeable, polite, and prompt with responses. My truck was completed correctly and promptly- thanks to Jason Ellsworth I will continue to use Bill Brown for my service and new car purchases. Thanks Naum Popovski

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Google Apr 4, 2023

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Google Apr 3, 2023

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Google Apr 2, 2023

The staff was kind and the service was excellent highly recommended bill brown ford and quick lane

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Google Apr 1, 2023

Vita, my sales person was amazing explained everything in detail always does an excellent job. I think this is the 14th vehicle my wife and myself bought from Bill Brown Ford it’s the best! I would recommend not to go anywhere else, but Bill Brown Ford

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Google Apr 1, 2023

Great experience with Kevin at the used lot. Love my new F150!

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Google Mar 31, 2023

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Google Mar 31, 2023

Chris Baxter & The Bill Brown Ford Team..Thank You!!

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Google Mar 28, 2023

Went to have service on wheels. Very courteous and informative

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Google Mar 27, 2023

Martin in service is the best in he business!

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Google Mar 24, 2023

Very friendly and helpful. If you go to Bill Brown Ford go see Jeff. Best salesman I’ve ever had.

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Google Mar 24, 2023

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Google Mar 24, 2023

Our salesperson Rusty has helped us lease Ford’s for many years. He’s great to work with and we’ve enjoyed all our Fords. Bill Brown has provided excellent service too.

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Google Mar 23, 2023

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Google Mar 22, 2023

The entire Bill Brown team, especially my sales person, Keith Jewell, made the entire purchasing process of my Bronco seamless and Keith made it fun....who knew purchasing a new vehicle could be defined as fun.

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Google Mar 20, 2023

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Google Mar 20, 2023

Great experience in getting oil changed at their Quick Lube center. I’m and out in 90 minutes. Great job!

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Google Mar 19, 2023

Bill Brown Ford always comes through for us. John Krause is an excellent Salesman. We appreciate everyone at Bill Brown Ford. Recommend highly.

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Google Mar 19, 2023

Customer service was amazing and staff went above and beyond to meet my expectations! I lost my wheel lock nut and they replaced it and were able to finish with my oil change and tire rotation quickly and efficiently. Would most definitely recommend for oil change, “the works” or any car repairs. Thank you!

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Google Mar 19, 2023

Rob VanAssche Best saleman around ...Go see him for the best deals.

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Google Mar 18, 2023

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Google Mar 18, 2023

Friendly, professional and knowledgeable staff. Salesman Thom Howard was awesome to work with. I am loving my new car.

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Google Mar 18, 2023

No pressure salesman looks to make sure your satisfied with your choice and is honest about people's reviews of the product I went from f150xlt to a ranger XLT love the truck everything I wanted in a mid sized truck